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System says that valid activation code does not exist


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I tried to switch my Nitro account to a new computer. I deactivated all of the users on the portal, so now there are 0 activations. When trying to activate on my new computer, the system says that the serial code does not exist. I am entering the right security code, I have the original email from purchasing the program. Can you please advise as to how i fix this? 

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