Cathryn 0 Report post Posted November 13, 2019 I have Nitro Pro 12 and it keeps telling me that I have an expired trial when i have actually purchased it to use, not just as a trial. When I put in my serial number it can not find it. But on the support website it can and say's it is active. I am not sure what to do at this point to get it back up and running again like it should be. Please help on what I need to do. Thanks! Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 14, 2019 Hello @Cathryn, Please uninstall Nitro Pro and reinstall Nitro Pro 12. You can get the correct version 12 installers from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. Please let me know how that goes. Share this post Link to post Share on other sites
