install an old version of 9.5 on new PC

[TItech]

Hello,

I have a PC that crashed with the old version of Pro 9.5 on it.  I have two activation licenses but I can't seem to locate a legit version of the 9 download.  Can anyone point me in the right direction to receive the download? 

Thank you,

Thomas

[Leslie V]

Hello Thomas,

Please send me via direct message the Nitro Pro 9 serial number so I can check and send you the correct installers. 

Thanks!

[TItech]

Will do, thanks!

[blooben]

Hello,

I have the same problem. My previous PC crashed with a nitro 9 licence and now I want to reinstall it on my windows 10, it doesn't work. How Can I proceed ?

[blooben]

hello, please help

[Allain Umailin]

Hello @blooben,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

Edited November 27, 2019 by AllainU

[Allain Umailin]

Hello @blooben,

Thank you for your private message.

Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 9. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 9 using these offline link/s:

x32-bit: http://install.nitropdf.com/pro9/en/retail/nitro_pro9.exe 
x64-bit: http://install.nitropdf.com/pro9/en/retail/nitro_pro9_x64.exe

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number

Thank you for choosing Nitro and I hope this helps!

[UnTalLucas]

@AllainU I'm trying to instal the x64 in my new computer (Windows 10) and it is impossible . Appear a message that inform "the installation is ended". I have been trying with the the compatibility form, but occurs the same. 

[Allain Umailin]

Hello @UnTalLucas,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[benitoferro@hotmail.com]

@Leslie V. Hi Leslie, would you be able to help me with the installer for Nitro9? My last version was 9.5.4.33 but I had to switch laptops and I can't seem to install this version back again. Nitro Customer Service told me to buy a new version but it's too expensive. I can provide my serial number. Thanks !