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Nitro Pro Crashing During Printing


Gina
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User is currently running Nitro Pro (13.2.6.26) x64, when printing files that are only text there is no issue.

When printing files that contain graphics, Nitro crashes every time. 

Printing to Kyocera TASKalfa 5052ci.  Attempted using universal driver with same outcome.

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  • Official Nitronaut

Hello Gina,

Thanks for reaching out to us!

This is a known issue. This has also been escalated to our Product team and they are currently working on a build that will correct this issue.

Information will be placed here once the build is officially released: https://www.gonitro.com/nps/product-details/release-notes 

Thanks!

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  • Official Nitronaut
Allain Umailin

Hello @Gina,

Thank you for your response and patience.

A new build has been released so please provide the serial number of your Nitro Pro 13.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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