Gina Posted November 13, 2019 Report Share Posted November 13, 2019 User is currently running Nitro Pro (13.2.6.26) x64, when printing files that are only text there is no issue. When printing files that contain graphics, Nitro crashes every time. Printing to Kyocera TASKalfa 5052ci. Attempted using universal driver with same outcome. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 14, 2019 Official Nitronaut Report Share Posted November 14, 2019 Hello Gina, Thanks for reaching out to us! This is a known issue. This has also been escalated to our Product team and they are currently working on a build that will correct this issue. Information will be placed here once the build is officially released: https://www.gonitro.com/nps/product-details/release-notes Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 14, 2019 Official Nitronaut Report Share Posted November 14, 2019 Hello @Gina, Thank you for your response and patience. A new build has been released so please provide the serial number of your Nitro Pro 13. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 14, 2019 Official Nitronaut Report Share Posted November 14, 2019 Hello @Gina, Thank you for your private message. To fix this printing issue, please update to Nitro Pro 13.6.0.108 by downloading the installer from this page: https://www.gonitro.com/nps/product-details/downloads Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Gina Posted November 15, 2019 Author Report Share Posted November 15, 2019 Thank you so much for your help @AllainU Link to comment Share on other sites More sharing options...
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