Jump to content

Nitro Pro Crashing During Printing


Recommended Posts

User is currently running Nitro Pro ( x64, when printing files that are only text there is no issue.

When printing files that contain graphics, Nitro crashes every time. 

Printing to Kyocera TASKalfa 5052ci.  Attempted using universal driver with same outcome.

Link to comment
Share on other sites

  • Official Nitronaut

Hello Gina,

Thanks for reaching out to us!

This is a known issue. This has also been escalated to our Product team and they are currently working on a build that will correct this issue.

Information will be placed here once the build is officially released: https://www.gonitro.com/nps/product-details/release-notes 


Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Gina,

Thank you for your response and patience.

A new build has been released so please provide the serial number of your Nitro Pro 13.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.