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unable to activate after change of laptop


rajeev gupta
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i bought nitro in 2017 fpr lap top. My old lap top went dead due to power fluctuation and need to activate on the new HP laptop .the code is not working 

pls help

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Allain Umailin

Hello @rajeev gupta,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, a screenshot of the error message you have received after entering your serial number.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you.  

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