Nick Masaoka 0 Report post Posted November 14, 2019 Hello, I cannot activate my Nitro. The same thing is happening to me as the other users on the forms. I put in my serial number and it says it's wrong. Share this post Link to post Share on other sites
Nick Masaoka 0 Report post Posted November 14, 2019 It actually says the serial number doesn't exist Share this post Link to post Share on other sites
dphooker 0 Report post Posted November 14, 2019 I'm in the exact same boat with a Nitro 11 install that I am trying to move to a new laptop. Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 14, 2019 Hello @Nick Masaoka, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 14, 2019 Hello @dphooker, Thank you for reaching out to us through our Community Forums! Could you please provide the same information I requested above? Thank you very much in advance. Share this post Link to post Share on other sites
Nick Masaoka 0 Report post Posted November 14, 2019 Where/ how do I attach the file? Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 15, 2019 Hello @Nick Masaoka, To attach a file via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
