Nick Masaoka Posted November 14, 2019 Report Share Posted November 14, 2019 Hello, I cannot activate my Nitro. The same thing is happening to me as the other users on the forms. I put in my serial number and it says it's wrong. Link to comment Share on other sites More sharing options...
Nick Masaoka Posted November 14, 2019 Author Report Share Posted November 14, 2019 It actually says the serial number doesn't exist Link to comment Share on other sites More sharing options...
dphooker Posted November 14, 2019 Report Share Posted November 14, 2019 I'm in the exact same boat with a Nitro 11 install that I am trying to move to a new laptop. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 14, 2019 Official Nitronaut Report Share Posted November 14, 2019 Hello @Nick Masaoka, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 14, 2019 Official Nitronaut Report Share Posted November 14, 2019 Hello @dphooker, Thank you for reaching out to us through our Community Forums! Could you please provide the same information I requested above? Thank you very much in advance. Link to comment Share on other sites More sharing options...
Nick Masaoka Posted November 14, 2019 Author Report Share Posted November 14, 2019 Where/ how do I attach the file? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 15, 2019 Official Nitronaut Report Share Posted November 15, 2019 Hello @Nick Masaoka, To attach a file via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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