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DANICA

E SIGNING UPLOAD ISSUES

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DANICA

I have been using Nitro since JANUARY - IT HAS BEEN BRILLIANT - YESTERDAY IT WOULD NO LONGER UPLOAD DOCUMENTS INTO THE CLOUD FOR E SIGNING - IT JUST SAYS THERE IS A PROBLEM AND SHUTS DOWN, THE LINK FROM EDITING THE DOCUMENTS JUST SEEMS TO TIME OUT. I CALLED MICROSOFT BUT THEY CHECKED ALL MY UPDATES AND THEY SAY IT IS A PROBLEM WITH NITRO AND TO CONTACT YOU. I THEN PAID LAST NIGHT FOR VIP SUPPORT AND TRIED TO SUBMT A TICKET BUT IT WILL NOT ACCEPT MY SERIAL NUMBER EVEN THOUGHI COPIED AND PASTED IT AND JUST MOVES ME TO THIS FORUM. THE SOFTWARE IS ESSENTIAL FOR MY BUSINESS AND I AM AT A LOSS OF HOW T GET IT SORTED AND I DON'T KNOW WHY HAVING PAID THE FEE NITRO IS IGNORING MY REQUEST TO SUBMIT A SUPPORT TICKET, CAN YOU HELP ME PLEASE AS I LOST A WHOLE DAY OF WORK THROUGH THIS YESTURDAY AT MU BUSIEST TIME OF YEAR. THANK YOU

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AllainU

Hello @DANICA,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf because you have purchased VIP Access with Premium Support.

For better case handling, kindly respond to the email message that was sent to you through the support case.

Cheers!

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