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Upgrade - Eligibility Incorrect

Alejandro Ruiz

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Alejandro Ruiz


I would like to upgrade from Nitro Pro 10 to Nitro Pro 13. I would like to receive the upgrade discount, but I received this error. 

I entered the correct Nitro Pro 10 serial number. PLease help. 

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

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Allain Umailin

Hello @Alexvb,

Thank you for reaching out to us through our Community Forums!

An adjustment on your Nitro Pro 10 license has been made in our system so you should now be able to upgrade to Nitro Pro 13 with a discounted rate.

Thank you for choosing Nitro and I hope this helps!

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