Enio Soeiro Posted November 15, 2019 Report Share Posted November 15, 2019 I am unable to activate my version 13.06.0.108. My key is 504 ?? 342 ?????????? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 18, 2019 Official Nitronaut Report Share Posted November 18, 2019 Hello @Enio Soeiro, Thank you for reaching out to us through our Community Forums! To further assist you, I just made an adjustment on your license, so you can reactivate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. If that did not help, please provide the following information so we can further investigate: -Could you please confirm that the Activate button is greyed-out or not responding? -Can the deactivation issue be correlated to disconnecting from your network or Wi-Fi? -What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features. -Are you aware of any other changes to your environment (e.g. Windows Updates)? To check, please refer to this article:https://www.makeuseof.com/tag/how-to-find-out-every-last-thing-about-windows-update/ Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Enio Soeiro Posted January 2, 2020 Author Report Share Posted January 2, 2020 I did a fresh install due to a problem with my computer. However, I can not activate. I am using version 13.8.2.140 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 7, 2020 Official Nitronaut Report Share Posted January 7, 2020 Hello @Enio Soeiro, Thank you for this information. I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Enio Soeiro Posted May 5, 2020 Author Report Share Posted May 5, 2020 Good morning, I had a problem and I had to format my computer. Would I be able to reset the serial number so that I can register again? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 18, 2020 Official Nitronaut Report Share Posted May 18, 2020 Hello @Enio Soeiro, Yes you can by entering your serial number in our Activation Portal https://licenses.gonitro.com/prd/portal Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
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