Unable to activate v13.06.0.108

[Enio Soeiro 0]

I am unable to activate my version 13.06.0.108.

My key is 504 ?? 342 ??????????

[AllainU 0]

Hello @Enio Soeiro,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your license, so you can reactivate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

If that did not help, please provide the following information so we can further investigate:

-Could you please confirm that the Activate button is greyed-out or not responding?
-Can the deactivation issue be correlated to disconnecting from your network or Wi-Fi?
-What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.
-Are you aware of any other changes to your environment (e.g. Windows Updates)? To check, please refer to this article:
https://www.makeuseof.com/tag/how-to-find-out-every-last-thing-about-windows-update/ 

Thank you very much in advance and I am looking forward to hearing back from you.  

[Enio Soeiro 0]

 

I did a fresh install due to a problem with my computer.

However, I can not activate.

I am using version 13.8.2.140

[AllainU 0]

Hello @Enio Soeiro,

Thank you for this information.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

[Enio Soeiro 0]

Good morning,

I had a problem and I had to format my computer. Would I be able to reset the serial number so that I can register again?

[AllainU 0]

Hello @Enio Soeiro,

Yes you can by entering your serial number in our Activation Portal https://licenses.gonitro.com/prd/portal

Thank you for choosing Nitro and I hope this helps!