Allesondra 0 Report post Posted November 18 HI. I downloaded and paid for nitro pro in June and then had some computer issues which resulted in losing all my downloaded content. When I tried to re activate my nitro pro with my activation code it did not let me , even though I did exactly what your site told me, which was to deactivate the existing devices on the account. It keeps telling me that the code is invalid. I used the free trial version in the meantime, while waiting to get assistance from nitro, but now my trial is over and I cannot do my job. I am truly frustrated that you don't have a service call center because I need this fixed today. My boss has a project I need to have in by end of day today and I cannot complete this without being able to edit in nitro. Please help ASAP! Thank you Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 19 Hello @Allesondra, I cannot locate your serial number using your email address. Can you please send me the serial number via direct message so I can check? Thanks! Share this post Link to post Share on other sites
Allesondra 0 Report post Posted November 19 Sent you a message 2 hours ago. Share this post Link to post Share on other sites
