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I need to activate my nitro pro and it won't work!

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I downloaded and paid for nitro pro in June and then had some computer issues which resulted in losing all my downloaded content. When I tried to re activate my nitro pro with my activation code it did not let me , even though I did exactly what your site told me, which was to deactivate the existing devices on the account. It keeps telling me that the code is invalid. I used the free trial version in the meantime, while waiting to get assistance from nitro, but now my trial is over and I cannot do my job.

I am truly frustrated that you don't have a service call center because I need this fixed today. My boss has a project I need to have in by end of day today and I cannot complete this without being able to edit in nitro.

Please help ASAP! Thank you

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Leslie V.

Hello @Allesondra,

I cannot locate your serial number using your email address.

Can you please send me the serial number via direct message so I can check?


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