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Can't activate

Tom F

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Can't activate Nitro

Paid for 2 copies - have confirmation receipt.  Can only activate 1 copy.  During activation of 2nd copy I receive message -20 error - invalid license number.  When I go to the "reactivate license " page, it states that BOTH license #s are invalid.



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Allain Umailin

Hello @Tom F,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro you are having issue activating?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you. 

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