I work for a small MSP IT company it Kentucky. So keep in mind I've tried the general basic troubleshooting, and further. In a nutshell, Windows 10 has a nasty habit of resetting default applications back to the Microsoft Apps (Edge, Groove Music, ETC). I've searched the internet and it seems to be a common issue. Microsoft support forums have been unhelpful. So here I am with the application vendor.
Our Issue:
Every-time we default Nitro Pro 11 as the default viewer for PDF's it will inevitability revert back to Edge.
Troubleshooting:
-Selected the Always open this file with this program
-Changed all PDF file default associations
-Registry edits for file associations
-Uninstalling and reinstalling Nitro
-Updating to Windows 10 v 1903
-Installed all software/device/firmware updates
-Disabling Windows 10 Applications using powershell (Which is a funny story, Edge somehow came back after a week)
-Did a Windows 10 Reset (reinstall of windows while keeping files)
-All programs had to be reinstalled and appdata was cleared
-There are probably more, but I cannot remember off the top of my head, without deep diving back into old tickets.
Further Info:
We've reviewed the event viewer, it is not helpful. Just says that Windows has revert the application. We have RMM tools on this system and we can provide any documentation to help diagnose. The hard sell to the end-user to purchase the newest version of Nitro is difficult. This is because he has Nitro Pro 11 installed on many Windows 10 systems with no issues.
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Hey All,
I work for a small MSP IT company it Kentucky. So keep in mind I've tried the general basic troubleshooting, and further. In a nutshell, Windows 10 has a nasty habit of resetting default applications back to the Microsoft Apps (Edge, Groove Music, ETC). I've searched the internet and it seems to be a common issue. Microsoft support forums have been unhelpful. So here I am with the application vendor.
Our Issue:
Every-time we default Nitro Pro 11 as the default viewer for PDF's it will inevitability revert back to Edge.
Troubleshooting:
-Selected the Always open this file with this program
-Changed all PDF file default associations
-Registry edits for file associations
-Uninstalling and reinstalling Nitro
-Updating to Windows 10 v 1903
-Installed all software/device/firmware updates
-Disabling Windows 10 Applications using powershell (Which is a funny story, Edge somehow came back after a week)
-Did a Windows 10 Reset (reinstall of windows while keeping files)
-All programs had to be reinstalled and appdata was cleared
-There are probably more, but I cannot remember off the top of my head, without deep diving back into old tickets.
Further Info:
We've reviewed the event viewer, it is not helpful. Just says that Windows has revert the application. We have RMM tools on this system and we can provide any documentation to help diagnose. The hard sell to the end-user to purchase the newest version of Nitro is difficult. This is because he has Nitro Pro 11 installed on many Windows 10 systems with no issues.
System Info:
Dell Optiplex 3060 (BIOS 1.4.2)
Window 10 Pro Version 10.0.18362 (1903)
Intel i-5-8500, 8GB RAM
Nitro Pro 11 (Version 11.0.8.469)
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