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esign PIN feature missing


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I have been using the esign PIN (also called access code for multi-factor authentication) feature for quite some time and the last few times I've sent esign requests I do not see the PIN feature option. Was this feature removed or something? Thanks.

Edited by mickleassociatespa
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  • Official Nitronaut
Smita S- Nitro Cloud PM

Hi @mickleassociatespa

Thanks for reaching out to us through our Community Forums!

Last month, changes were introduced in the Nitro Productivity suite plans and their associated feature sets. The ability to enable multi-factor authentication on signature requests is now exclusive to our Enterprise plan which can be purchased through our Nitro Sales Team and our partner network. To learn more about Nitro’s plans and pricing, or to get in touch with our sales team, visit http://www.gonitro.com/pricing

Thank you for choosing Nitro and I hope this helps!


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