Nitro Pro 6 License already in use

[Naextec]

Hello,

We've recently upgraded a few machines from windows 7 to windows 10. We made sure to de-activate prior to the upgrade but are receiving license is in use on one of our machines. We have a 5 user license, and checking on the license it shows we're only using 4 out of the  5. We still have 2 other machines we will be deactivating and re-activating but need to verify we're able to before we continue.

[Allain Umailin]

Hello @Naextec,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 6?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Naextec,

Thank you for your private message.

I just made an adjustment on your Nitro Pro 6 license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps! 

[Naextec]

Hello @AllainU,

We were able to get one machine re-activated. We ended up needing to deactivate and upgrade the 2nd machine on Wednesday as well. We tried activating the 2nd machine (still same serial as first) and it displays the same error message we received with the first.

[Allain Umailin]

Hello @Naextec,

Thank you for letting us know you were able to activate on one machine.

For the other one, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

[Naextec]

Thank you @AllainU this has resolved our issues!