Tony Ivanovski Posted November 21, 2019 Report Share Posted November 21, 2019 Hi, I am having an issue after one of the users of a Nitro 12 Pro serial number switched computers. We deactivated the license from the old computer, and tried to input it onto the new computer but we are getting an error that we are unable to activate and the serial number is already being used. When we check the serial number online it is correctly showing the amount of activation's allowed (7) and the amount used (6), can you please assist. Kind regards, Tony Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 21, 2019 Official Nitronaut Report Share Posted November 21, 2019 Hello @Tony Ivanovski, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 22, 2019 Official Nitronaut Report Share Posted November 22, 2019 Hello @Tony Ivanovski, Thank you for your private message. I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Tony Ivanovski Posted November 25, 2019 Author Report Share Posted November 25, 2019 Hi @AllainU The license is working now thank you for your help. Kind regards, Tony Link to comment Share on other sites More sharing options...
Tony Ivanovski Posted November 28, 2019 Author Report Share Posted November 28, 2019 Hi @AllainU, I deactivated another 2 licenses from old computers and am having the same issue as previous when trying to activate the license on the new computers. Can you please check the license again for me. Kind regards, Tony Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 28, 2019 Official Nitronaut Report Share Posted November 28, 2019 Hello @Tony Ivanovski, Thank you for your patience. A few more adjustments has been made on your license so please give it another try. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Tony Ivanovski Posted December 4, 2019 Author Report Share Posted December 4, 2019 Hi @AllainU, Can you please make another adjustment to the license. I tried transferring another license to a replacement PC and am receiving the same issue as previous. Kind regards, Tony Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 4, 2019 Official Nitronaut Report Share Posted December 4, 2019 Hello @Tony Ivanovski, To further help you, another adjustment has been made on your license so please give it another try. Cheers! Link to comment Share on other sites More sharing options...
mark.hamlin1@bhge.com Posted December 4, 2019 Report Share Posted December 4, 2019 hELLO - i JUST PURCHASED THIS NITRO PRO TO REPLACE MY TRIAL PERIOD AND IT IS NOT WORKING. THE SERIAL NUMBER IS NOT WORKING. CALLED CLEVERBRIDGE AND THE COULD ONLY TELL ME TO GO TO THIS FORUM? PLEASE ASSIST Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 4, 2019 Official Nitronaut Report Share Posted December 4, 2019 Hello @mark.hamlin1@bhge.com, Thank you for reaching out to us through our Community Forums! To further assist you, I just made an adjustment on your license, so you can reactivate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. If that did not help, please provide the following information so we can further investigate: -Could you please confirm that when clicking Activate it is not responding? -Has Nitro Pro been frequently disconnecting, or is this the first time it occurred? -While in trial mode, please double-click the Nitro Pro desktop icon. Are your receiving any message (e.g. Error 7089 or 2023)? -What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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