Activate on new computer Version 11

[Elisse Hellyer]

Hi

I have changed computers, and need to activate my serial number will not recognise as we are unable to download version 11.

[Leslie V]

Hello @Elisse Hellyer,

Can you please let me know what error message you're getting? A screenshot will be very helpful.

I also cannot locate your serial number using the email address you provided. Can you please send that to me via direct message so I can check?

I look forward to hearing back from you.
 

[Elisse Hellyer]

Leslie, I have sent this to you via message twice with no reply. Please advise asap.

 

[Elisse Hellyer]

Please respond

 

[Leslie V]

 

Hello Elisse,

The error means you installed the wrong version.

Your serial key is for Nitro Pro 11.

You can get the version 11 installer from here: https://kb.gonitro.com/knowledgebase#/search/installer/000004464

Please note, version 11 has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/pro/try
It will run as a full-featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF Reader.
You can learn all about some of the features here: https://www.gonitro.com/resources/videos

Cheers!