Elisse Hellyer 0 Report post Posted November 21, 2019 Hi I have changed computers, and need to activate my serial number will not recognise as we are unable to download version 11. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 22, 2019 Hello @Elisse Hellyer, Can you please let me know what error message you're getting? A screenshot will be very helpful. I also cannot locate your serial number using the email address you provided. Can you please send that to me via direct message so I can check? I look forward to hearing back from you. Share this post Link to post Share on other sites
Elisse Hellyer 0 Report post Posted November 27, 2019 Leslie, I have sent this to you via message twice with no reply. Please advise asap. Share this post Link to post Share on other sites
Elisse Hellyer 0 Report post Posted December 3, 2019 Please respond Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted December 3, 2019 Hello Elisse, The error means you installed the wrong version. Your serial key is for Nitro Pro 11. You can get the version 11 installer from here: https://kb.gonitro.com/knowledgebase#/search/installer/000004464 Please note, version 11 has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/pro/try It will run as a full-featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF Reader. You can learn all about some of the features here: https://www.gonitro.com/resources/videos Cheers! Share this post Link to post Share on other sites
