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Nitro will not open without internet


Haden Bryan
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Good Afternoon,

I recently got a new laptop and bought Nitro pro for it. I was surprised when after setting it up it told me the license had expired not 20 minutes after purchase. As soon as I connected to the internet, it showed that it was activated and working. A day or so later, I tried to print a Excel document to PDF and it would never open/print. I opened Nitro and it was the same problem, and I had to connect to the internet. I am a Field Service Engineer and spend most of my time working remotely on customer sites without internet, and this cause a lot of problem having to stop and connect to my cellphone personal hotspot (if I have enough phone service). I never had this internet issue with any other of my laptops that I have had Nitro on. Is there a way to not have to connect to the internet every time that I need to open a PDF or use nitro? Thanks in advance for any help!

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Allain Umailin

Hello @Haden Bryan,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf.

For better case handling, kindly respond to the email message that was sent to you through the support case.

Cheers!

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This may not be the right place for this?

I am a long term user of Nitro Pro 8 at work and at home and recently got  a Win 10 Laptop to overcome the impending death of Win 7 support 🙂

It installed fine and activated having deactivated my old laptop - all seemed well - I can do all the reviewing editing etc but .......

I used to open several pdf files by selecting them in explorer and right click and open but I get an Unknown Error#  :-130

If I open one file by right clicking it opens fine then I can open several by going back to explorer and right clicking on the rest I want to open after that without an error

I have tried all sorts of things but am stumped. I can't see anything in support

Clearly if I open Nitro first I can then open all 6 pdfs by right click open rather than one and then the rest

I regularly open and annotate a group of 5 or 6 pdf files for clients every month and navigate to the folder with the files and then open them so this is a bit of a pain 🙂

 

Any ideas?

Thanks

 

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Allain Umailin

Hello @Biggsie,

Thank you for reaching out to us through our Community Forums!

I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/pro/try 

It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF reader. You can learn all about some of the features here: https://www.gonitro.com/resources/videos 

Cheers!

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