Nitro Pro activation "Support Representative" required

[gpNpf24112019 0]

attempted installation Nitro Pro on new laptop

attempted activation produces error message "serial number does exist" 

activation portal says "please leave a post in our community forum" 

please advise 

[Leslie V. 0]

Hello @gpNpf24112019,

Your Nitro Pro 11 serial number will only work if you installed Nitro Pro 11. You can get the correct installer from here: https://kb.gonitro.com/knowledgebase#/search/installer/000004464

Cheers!