Nitro Pro 12 crashes when doing a search

[Fira 0]

Facing same issue with 12.16.3.574,

[Fira 0]

I have several license  but have some issue in 1 pc  when every time using  search. i'm just get procdump output but dont know how to upload

[AllainU 0]

Hello @Fira,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 
-Where are the files saved (local, a shared drive or an external drive) when you are trying to search? Can you check if you have the same issue when the file is saved locally?
-A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you. 

[Fira 0]

Crash after type find 

[AllainU 0]

Hello @Fira,

Thank you for this information.

Unfortunately, I am unable to replicate the crashing when using Search using my Nitro Pro 13.6.

As part of troubleshooting, I recommend that you repair your Nitro Pro (via Start or Windows button > Control Panel > Programs and Features > Uninstall a Program if you have Windows 7, 8 or 8.1). Please reboot the computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article:  https://kb.gonitro.com/knowledgebase#/search/repair/000004603

Thank you very much in advance and I am looking forward to hearing back from you. 

[sozcelik 0]

please check your messages AllainU. I sent you message regard about the activation. Thank you

[AllainU 0]

Hello @sozcelik,

Kindly note I just replied to your private message.

Cheers!