Tom Britton 0 Report post Posted November 25, 2019 Hello, My system glitched and I lost Nitro. I sent in for how to get it back and was told to go to the activation screen and enter the serial number, which I did. What comes up is the a screen that shows the serial number, if its active, the number activation's I have left and then a button that says "deactivate". It then says that once I deactivate I can activate in Nitro Pro. There isn't a link to "Nitro Pro" and the version on Nitro on my computer is inactive and won't open when clicked on. Note: When I click "Deactivate" it says: "Sorry. You may only deactivate 0 devices". Where do I go from here to get Nitro back? Thank you Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 26, 2019 Hello @Tom Britton, Thank you for contacting us! I released your key so you can reactivate. Can you please try again and let me know how that goes? Share this post Link to post Share on other sites
patrickjameshill 0 Report post Posted November 27, 2019 I have the same issue. I had a PC hard drive crash. I replaced it. Reloaded W10. Now I need to get Nitro up again. I have a Nitro Serial # from a previous purchase. When I enter it the same thing that Mr. Britton sees happens to me. Please 'release my key so I can reactivate.' Thanks. Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 29, 2019 Hello @patrickjameshill. Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I just sent you a private message. Cheers! Share this post Link to post Share on other sites
