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Unable to Activate Nitro Pro 13


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Hi there, 

I have just purchased Nitro Productivity Suite for Nitro Pro 13. The serial number has been sent to my email and I tried to activate it on the program but wasn't able to do so.

The ACTIVATE NOW button and the ACTIVATE menu don't seem to be working as well.

I followed the un-installation and re-installation methods written on the HELP section on this forum but it's the same. 

It's really confusing and hope someone could help me here.


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  • Official Nitronaut

Hello @YSCHLM,

Thanks for reaching out to us! I am happy to assist you.

Please uninstall the old version of Nitro Pro and install Nitro Pro 13. You can get the correct version 13 installers from this page: 

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

Please let me know how that goes.

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