JonnyS Posted November 26, 2019 Report Share Posted November 26, 2019 We've recently upgraded a user to Win 10 and since installing Nitro 9 back on his machine the print to pdf feature is failing to install. Below is what is listed. Does anyone have any ideas? [PRODUCT] Product: Nitro Pro (9.5.3.8) x64 License Status: 234600164694897845 Logging: Disabled Printer: failed Printer Service: ok [SYSTEM] Operating System: Windows 8 Professional 6.2 9200 Architecture: 64-bit System Memory: 7.87 GB Current Locale: English (United Kingdom) Current Resolution: 1366x768 Current Colors: 32 bpp MDAC Version: 2.32 .NET Framework: v2.0.50727 (SP 2) .NET Framework: v3.0 (SP 2) .NET Framework: v3.5 (SP 1) .NET Framework: v4 (Client 4.8.03752) .NET Framework: v4 (Full 4.8.03752) .NET Framework: v4.0 (Client 4.0.0.0) Windows Installer: 5.0.18362.476 [USERS] User Type: User My Documents Folder: C:\Users\davidbartonphillips\Documents\ (writing allowed) My Pictures Folder: C:\Users\davidbartonphillips\Pictures\ (writing allowed) User Temp Folder: C:\Users\DAVIDB~1\AppData\Local\Temp\ (writing allowed) User App Data Folder: C:\Users\davidbartonphillips\AppData\Roaming\ (writing allowed) Nitro Framework Data Folder: C:\Users\davidbartonphillips\AppData\Roaming\Nitro\NitroFramework\Nitro\Pro\ (missing) Spool Folder: C:\Windows\system32\spool\PRINTERS\ (writing allowed) Log File Path: C:\Users\davidbartonphillips\AppData\Roaming\Nitro\Pro\9.0\NitroLog.txt Log File Path: C:\Users\davidbartonphillips\AppData\Roaming\Nitro\Pro\9.0\NitroPluginLog.txt Log File Path: C:\Users\davidbartonphillips\AppData\Roaming\Nitro\Pro\9.0\NitroPDFCreatorLog.txt [APPLICATIONS] Microsoft Office: Word (16.0.12130.20390) x64 Microsoft Office Document Imaging (Object Model): - Adobe Acrobat: Internet Explorer: Internet Explorer (11.0.18362.1) x64 Anti-Virus: Bitdefender Endpoint Security Tools [FILE ASSOCIATIONS] .doc: Word .xls: Excel .ppt: PowerPoint .docx: Word .xlsx: Excel .pptx: PowerPoint .pub: Publisher [FILE LOCATIONS] Nitro PDF Creator Data Folder: C:\Users\davidbartonphillips\AppData\Roaming\Nitro\Pro\ (writing allowed) Nitro PDF Creator Folder: C:\Program Files\Nitro\Pro 9\ (writing not allowed) [PRINTERS] OneNote - local Microsoft XPS Document Writer - local Microsoft Print to PDF - local Fax - local \\xcel-dc-01\KONICA MINOLTA bizhub 36 - network \\XCEL-FS-01\Upstairs_Bizhub - network [SCANNERS] [FONTS] Number of fonts installed: 271 System Terminal Fixedsys Modern Roman Script Courier MS Serif MS Sans Serif Small Fonts Marlett Arial Arabic Transparent Arial Baltic Arial CE Arial CYR Arial Greek Arial TUR Arial Black Bahnschrift Light Bahnschrift SemiLight Bahnschrift Bahnschrift SemiBold Bahnschrift Light SemiCondensed Bahnschrift SemiLight SemiConde Bahnschrift SemiCondensed Bahnschrift SemiBold SemiConden Bahnschrift Light Condensed Bahnschrift SemiLight Condensed Bahnschrift Condensed Bahnschrift SemiBold Condensed Calibri Calibri Light Cambria Cambria Math Candara Candara Light Comic Sans MS Consolas Constantia Corbel Corbel Light Courier New Courier New Baltic Courier New CE Courier New CYR Courier New Greek Courier New TUR Ebrima Franklin Gothic Medium Gabriola Gadugi Georgia Impact Ink Free Javanese Text Leelawadee UI Leelawadee UI Semilight Lucida Console Lucida Sans Unicode Malgun Gothic Malgun Gothic Semilight Microsoft Himalaya Microsoft JhengHei Microsoft JhengHei UI Microsoft JhengHei Light Microsoft JhengHei UI Light Microsoft New Tai Lue Microsoft PhagsPa Microsoft Sans Serif Microsoft Tai Le Microsoft YaHei Microsoft YaHei UI Microsoft YaHei Light Microsoft YaHei UI Light Microsoft Yi Baiti MingLiU-ExtB PMingLiU-ExtB MingLiU_HKSCS-ExtB Mongolian Baiti MS Gothic MS UI Gothic MS PGothic MV Boli Myanmar Text Nirmala UI Nirmala UI Semilight Palatino Linotype Segoe MDL2 Assets Segoe Print Segoe Script Segoe UI Segoe UI Black Segoe UI Emoji Segoe UI Historic Segoe UI Light Segoe UI Semibold Segoe UI Semilight Segoe UI Symbol SimSun NSimSun SimSun-ExtB Sitka Small Sitka Text Sitka Subheading Sitka Heading Sitka Display Sitka Banner Sylfaen Symbol Tahoma Times New Roman Times New Roman Baltic Times New Roman CE Times New Roman CYR Times New Roman Greek Times New Roman TUR Trebuchet MS Verdana Webdings Wingdings Yu Gothic Yu Gothic UI Yu Gothic UI Semibold Yu Gothic Light Yu Gothic UI Light Yu Gothic Medium Yu Gothic UI Semilight HoloLens MDL2 Assets 3 of 9 Barcode BC 39 BC 39 HI BC 39 HI Tall Geometric Tolerance Symbols IDAutomationDMatrix Code 128 CarolinaBar-UPC-2-18x101x720 Code39AzaleaNarrow1 Code39AzaleaNarrow2 Code39AzaleaNarrow3 Code39AzaleaRegular1 Code39AzaleaRegular2 Code39AzaleaRegular3 Code39AzaleaWide1 Code39AzaleaWide2 Code39AzaleaWide3 Agency FB Algerian Book Antiqua Arial Narrow Arial Rounded MT Bold Baskerville Old Face Bauhaus 93 Bell MT Bernard MT Condensed Bodoni MT Bodoni MT Black Bodoni MT Condensed Bodoni MT Poster Compressed Bookman Old Style Bradley Hand ITC Britannic Bold Berlin Sans FB Berlin Sans FB Demi Broadway Brush Script MT Bookshelf Symbol 7 Californian FB Calisto MT Castellar Century Schoolbook Centaur Century Chiller Colonna MT Cooper Black Copperplate Gothic Bold Copperplate Gothic Light Curlz MT Dubai Dubai Light Dubai Medium Elephant Engravers MT Eras Bold ITC Eras Demi ITC Eras Light ITC Eras Medium ITC Felix Titling Forte Franklin Gothic Book Franklin Gothic Demi Franklin Gothic Demi Cond Franklin Gothic Heavy Franklin Gothic Medium Cond Freestyle Script French Script MT Footlight MT Light Garamond Gigi Gill Sans MT Gill Sans MT Condensed Gill Sans Ultra Bold Condensed Gill Sans Ultra Bold Gloucester MT Extra Condensed Gill Sans MT Ext Condensed Bold Century Gothic Goudy Old Style Goudy Stout Harlow Solid Italic Harrington Haettenschweiler High Tower Text Imprint MT Shadow Informal Roman Blackadder ITC Edwardian Script ITC Kristen ITC Jokerman Juice ITC Kunstler Script Wide Latin Lucida Bright Lucida Calligraphy Leelawadee Lucida Fax Lucida Handwriting Lucida Sans Lucida Sans Typewriter Magneto Maiandra GD Matura MT Script Capitals Mistral Modern No. 20 Microsoft Uighur Monotype Corsiva MT Extra Niagara Engraved Niagara Solid OCR A Extended Old English Text MT Onyx MS Outlook Palace Script MT Papyrus Parchment Perpetua Perpetua Titling MT Playbill Poor Richard Pristina Rage Italic Ravie MS Reference Sans Serif MS Reference Specialty Rockwell Condensed Rockwell Rockwell Extra Bold Script MT Bold Showcard Gothic Snap ITC Stencil Tw Cen MT Tw Cen MT Condensed Tw Cen MT Condensed Extra Bold Tempus Sans ITC Viner Hand ITC Vivaldi Vladimir Script Wingdings 2 Wingdings 3 [ZIP] NitroLog.txt: missing NitroPluginLog.txt: missing NitroPDFCreatorLog.txt: missing LogNitroPDFDriver9Install.txt: ok NitroPDFApp.cnf: missing AddinSetupTool.txt: ok NitroMSWordAddinPro9.opt: missing NitroMSWordAddinPro9.ini: missing NitroMSExcelAddinPro9.opt: missing NitroMSExcelAddinPro9.ini: missing NitroMSPowerPointAddinPro9.opt: missing NitroMSPowerPointAddinPro9.ini: missing NitroIAPLog.txt: missing NitroWebPluginLog.txt: missing [Microsoft Office Add-ins] Word Add-in (COM): ok Word Add-in (Office): ok Excel Add-in (COM): ok Excel Add-in (Office): ok Powerpoint Add-in (COM): ok Powerpoint Add-in (Office): ok Outlook Add-in (COM): ok Outlook Add-in (Office): ok Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 26, 2019 Official Nitronaut Report Share Posted November 26, 2019 Thanks for contacting Nitro! Unfortunately, Microsoft has changed the way the 'Print Spooler' works in Windows 10. Because of this Nitro Pro 9 cannot be supported on Windows 10. The PDF Creator built into Nitro Pro 9 will not work properly. Though other functions should remain usable. You have two options from here: 1. You could upgrade to Nitro Pro 13: https://www.gonitro.com/pro/upgrade 2. You could install Nitro Pro 13 as a trial (alongside your current installation), just to use the PDF creator. The Creator will remain after the trial has finished. I hope that helps! Link to comment Share on other sites More sharing options...
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