Coolnagard 0 Report post Posted November 26, 2019 I have installed Nitro Pro and entered the activation key and it will work fine for a day or 2 then it will say that the product has not been activated and i need to enter my activation code. I enter the code and it says -23: Error Licence number already in use. I have been able to go into submit a support ticket and follow the activation option where i deactivate the licence. This does work and the system accepts the activation code but a day or 2 later the same things happens again and i have to go through the same process. Can you please tell me how i can go about keeping my product active? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 26, 2019 Hello @Coolnagard, I cannot locate your serial number using your email address. Can you please send it to me via direct message so I can check? Thanks! Share this post Link to post Share on other sites
Ronson 0 Report post Posted November 26, 2019 I've got similar issue, every 24hrs it goes back to "Expired Trial". Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 27, 2019 Hello @Ronson, Thank you for reaching out to us through our Community Forums! After checking your account records, we can see you already submitted a support ticket for the same concern. For better case handling, kindly respond to the support case and provide some Dates/Times you are available this week so my colleague from APAC team can connect with you. Cheers! Share this post Link to post Share on other sites
