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juancarlosfg@hotmail.com

Install error message setup wizar nitro pro 11

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juancarlosfg@hotmail.com

Hello 
Can you please help me
I have an error to install a nitro pro 11 in a new laptop, I had nitro pro 11 on my old pc but I need to migrate
I know I have to deactivate y then migrate but I can solve the problem

Erro message in wizar setup

"nitro Pro setup wizar ended prematurely because an error. your sistem has not been modified. To install this program at later time, run setup wizar again. click te finish button to exit"

 

Best regards

 

Edited by juancarlosfg@hotmail.com
thanks in advance

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AllainU

Hello @juancarlosfg@hotmail.com,

Thank you for reaching out to us through our Community Forums!

In most cases, uninstalling your MS Office and rebooting your machine will allow you to install your Nitro Pro 11. Could you please try that on your end?

If you have done that already but you are still unable to install the program, kindly note we have identified that the cause of this issue is permission/ownership access to WindowsApps folder. Even if your Windows account is a member of Administrator group or you are logged in using administrator account, the installation will fail as the account does not have permission/ownership to access WindowsApps folder. To confirm this, here are the steps:

1. Enable the 'Hidden items' in Windows Explorer as the WindowsApps is hidden by default.
2. Go to C:\ProgramFiles\ then double click WindowsApps folder. A window will pop-up telling you that 'You don't currently have permission to access this folder'

As a workaround, kindly follow these steps:

a. Carefully follow the steps up to step 7 on this KB article: https://kb.gonitro.com/knowledgebase#/search/failed/000003595 

Please take note of the following: 
• You are required to run CMD in administrator mode. 
• If Windows says '-' is not recognized as an internal or external command, operable program or batch file, remove the '-' when executing the commands.

The above article will allow your user account to take ownership and gain permission to access the WindowsApps folder. 

b. Go back to C:\ProgramFiles\ then double click WindowsApps folder.
c. Click 'Continue' to permanently get access to this folder.
d. At this point, since your user account already have permission and ownership to the folder, clicking Continue will give you access to WindowsApps folder. 
e. Close WindowsApps folder then open it again, you should no longer get the message 'You don’t currently have permission to access this folder' pop-up message.

3. After the above steps, please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Reinstall your Nitro Pro 11 using your MSI installer.

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number.

Thanks for choosing Nitro and I hope this helps!

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juancarlosfg@hotmail.com
On 11/27/2019 at 4:38 PM, AllainU said:

Hello @juancarlosfg@hotmail.com,

Thank you for reaching out to us through our Community Forums!

In most cases, uninstalling your MS Office and rebooting your machine will allow you to install your Nitro Pro 11. Could you please try that on your end?

If you have done that already but you are still unable to install the program, kindly note we have identified that the cause of this issue is permission/ownership access to WindowsApps folder. Even if your Windows account is a member of Administrator group or you are logged in using administrator account, the installation will fail as the account does not have permission/ownership to access WindowsApps folder. To confirm this, here are the steps:

1. Enable the 'Hidden items' in Windows Explorer as the WindowsApps is hidden by default.
2. Go to C:\ProgramFiles\ then double click WindowsApps folder. A window will pop-up telling you that 'You don't currently have permission to access this folder'

As a workaround, kindly follow these steps:

a. Carefully follow the steps up to step 7 on this KB article: https://kb.gonitro.com/knowledgebase#/search/failed/000003595 

Please take note of the following: 
• You are required to run CMD in administrator mode. 
• If Windows says '-' is not recognized as an internal or external command, operable program or batch file, remove the '-' when executing the commands.

The above article will allow your user account to take ownership and gain permission to access the WindowsApps folder. 

b. Go back to C:\ProgramFiles\ then double click WindowsApps folder.
c. Click 'Continue' to permanently get access to this folder.
d. At this point, since your user account already have permission and ownership to the folder, clicking Continue will give you access to WindowsApps folder. 
e. Close WindowsApps folder then open it again, you should no longer get the message 'You don’t currently have permission to access this folder' pop-up message.

3. After the above steps, please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Reinstall your Nitro Pro 11 using your MSI installer.

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number.

Thanks for choosing Nitro and I hope this helps!

It works!!

Thank you very much for your help

best regards

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