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Problem with Upgrade v12->v13 and VIP-Support


fsch

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Posted

Hi,

according to my invoice i do have "VIP Access" and "Premium Support". But the licence Upgrade portal gives me an error and a cant submit a ticket using one of my serial numbers. 

How should i proceed?

felix.

  • Official Nitronaut
Posted

Hello @fsch,

Thanks for reaching out to us!

I created a support ticket for you so we can reach out to you directly.

Cheers!

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