Error 23 despite deactivation with online tool

[Jerome A 0]

I was using Nitro Pro 10 on my former PC and changed PC last week.

I deactivated the software on the older PC and reinstalled on the new one.

When trying to enter the serial number, Nitro returns error 23.

I used deactivation online page with this result:

Serial Number XXXXXXXXXXXXX Version 10 Status active Number of Activations 0 Number of Activations Allowed 2

I still have error 23 when trying reactivate.

Please help !

 

 

[Leslie V. 0]

Hello @Jerome A,

Thanks for reaching out to us!

I released your key so you can reuse it. 

Please try again. Cheers!

[Jerome A 0]

It works !

Thanks for your assistance.

Have a nice day !

[Jerome A 0]

Hello @Leslie V.

I have the same issue again after getting a replacement computer.
Please can you deactivate my licences again ?

Jérôme.

[AllainU 0]

Hello @Jerome A,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 10 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!