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Error 23 despite deactivation with online tool

Jerome A

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I was using Nitro Pro 10 on my former PC and changed PC last week.

I deactivated the software on the older PC and reinstalled on the new one.

When trying to enter the serial number, Nitro returns error 23.

I used deactivation online page with this result:

Version 10
Status active
Number of Activations 0
Number of Activations Allowed 2

I still have error 23 when trying reactivate.

Please help !



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  • 1 month later...
  • Official Nitronaut
Allain Umailin

Hello @Jerome A,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 10 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

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