Jerome A Posted November 28, 2019 Report Share Posted November 28, 2019 I was using Nitro Pro 10 on my former PC and changed PC last week. I deactivated the software on the older PC and reinstalled on the new one. When trying to enter the serial number, Nitro returns error 23. I used deactivation online page with this result: Serial Number XXXXXXXXXXXXX Version 10 Status active Number of Activations 0 Number of Activations Allowed 2 I still have error 23 when trying reactivate. Please help ! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 28, 2019 Official Nitronaut Report Share Posted November 28, 2019 Hello @Jerome A, Thanks for reaching out to us! I released your key so you can reuse it. Please try again. Cheers! Link to comment Share on other sites More sharing options...
Jerome A Posted November 29, 2019 Author Report Share Posted November 29, 2019 It works ! Thanks for your assistance. Have a nice day ! Link to comment Share on other sites More sharing options...
Jerome A Posted January 13, 2020 Author Report Share Posted January 13, 2020 Hello @Leslie V. I have the same issue again after getting a replacement computer. Please can you deactivate my licences again ? Jérôme. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 13, 2020 Official Nitronaut Report Share Posted January 13, 2020 Hello @Jerome A, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 10 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
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