Nitro Pro 11 activation problem

[AD Solicitors]

Hi 

We have a Nitro Pro 11 license and we are not able to activate it on a replacement PC. 

We have uninstalled Nitro Pro 11 from old PC but it is not activating on new one. 

License portal is showing 0 activation and 2 activation remaining but on the new PC, it keeps saying you have reached license limit. 

I have tried to get in touch with Sales team but no one is getting back to me. 

Alex

[Allain Umailin]

Hello @AD Solicitors,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

[connie.gross@aspireplanninggroup.com]

I am having the same problem with nitro 11 also. Can you reactivate it for me?

[connie.gross@aspireplanninggroup.com]

AD Solicitors is having the same problem with activation that I am having. Can you assist?

[Allain Umailin]

Hello @connie.gross@aspireplanninggroup.com,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!