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Moving Nitro Pro


3am3am
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Hi,

 

I have deactivated Nitro on a PC and want to put it on a new PC

I have downloaded Nitro Pro 13 and tried to put in the activation code (as well as running through the deactivation method on the website) 

 

But it's still not liking it at all.

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  • Official Nitronaut
Allain Umailin

Hello @3am3am,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro program?

Also, kindly provide a screenshot of the error message you have received after entering your serial number and the 'About Nitro Pro' window under Help tab.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108

Thank you very much in advance and I am looking forward to hearing back from you.  
 

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  • Official Nitronaut
Allain Umailin

Hello @3am3am,

Thank you for your private message.

If you have installed Nitro Pro 13, you may receive the error 'The serial number entered does not exist' when activating using your Nitro Pro 11 serial number.

This means the serial number you are trying to activate is for a different version of Nitro Pro. 

To further assist you, kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 11 using these offline link/s:

x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi 
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps!

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