sward-uk 0 Report post Posted November 28, 2019 Hi, I just swapped computers, deactivated old licenses (2) but the new download (v13) is not accepting the serial number with or without the '-' Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 28, 2019 Hello @sward-uk, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 29, 2019 Hi @sward-uk, Thank you for your private message. I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
marie99 0 Report post Posted November 30, 2019 I have the same problem. I deactivated the 2 old licenses, but can't reactivate on the new computer. Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 2, 2019 Hello @marie99, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide your serial number and a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
sward-uk 0 Report post Posted December 2, 2019 Thanks for the instructions. It is still not activating for me, I have the same mesage appearing. Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 2, 2019 Hello @sward-uk, I just sent you a private message. Cheers! Share this post Link to post Share on other sites
sward-uk 0 Report post Posted December 9, 2019 Allain, I decided to go for the upgrade but got charged twice. Please can I know whyt and polease refund one. card ends 4228 Thanks Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 11, 2019 Hello @sward-uk, Thank you for your message. To further assist you, I just sent you a private message to ask for more information. Cheers! Share this post Link to post Share on other sites
