Activation Issue

[Mohamed Youssef]

Dears;

My Nitro is asking again for activation. I deactivated from the portal but still unable to activate it locally. appreciate your help

thanks,

youssef

[Leslie V]

Hello @Mohamed Youssef

I'm sorry to hear that!

I made sure your serial number is ready for reactivation.

Can you please reactivate and let me know how that goes?

[Mohamed Youssef]

Hi Leslie;

One of my latop is showing me to reactivate/license expired.

with below code **

and instructions to activate from website https://www.activationportal.me/selfservice/activation.aspx?Type=1&cid=7267&pid=7275&lang=en-US

The pasted code is showing invalid license.

please advise

Edited January 6, 2020 by Leslie V.
Confidential information edited

[Leslie V]

Hello @Mohamed Youssef

I released your key so you can reactivate. Can you please try again and let me know how that goes?

Please manually activate your program following the steps provided in the link below:
https://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000004490

When doing a manual activation, please ensure the following are observed:

1. Ensure that the correct version of Nitro Pro is installed.
2. The right serial number is used.
3. The right installation ID is copied.
4. The right activation certificate is entered.

If you receive any additional error messages, please send it. I highly recommend to describe the workflow on how you encountered the error message. 

Please let me know how that goes.

[Mohamed Youssef]

Hi Leslie;

I don't have an installation ID shown.Can you please advise. this whole reactivation became to burdensome. please report my feed back as it breaks the experience.

 

[Leslie V]

Hello @Mohamed Youssef

I sent you a direct message because it contained confidential information.

Please check your inbox.

Cheers!

[AshlandKY]

I had a laptop with Nitro 12 on it, but the hard drive crashed.  I cannot find a way to release this activation to free up my license so Nitro 12 can be installed on the replacement computer.  Please help.

[Allain Umailin]

Hello @AshlandKY,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @AshlandKY,

Thank you for the private message.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!