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"Insert file" and "combine file" does not work.

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I just purchased Nitro Pro on November 4, 2019, for the expressed purpose of combining PDF files to create a single file. I used Nitro Pro for Windows 7 for years, and it worked as advertised. This new version does not work in this instance. Whether I open one file and try to "Insert" another or try to "Combine" two files, the app only adds the same file so that I end up with two identical pages in one file. Yes, I verified that the file names were different before attempting the maneuver. I have done this many times with the old version of Nitro Pro, so I am experienced using this type of procedure. What is going on?

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Hello @Frank1914,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the Nitro Pro build (format is 13.X.X.X, e.g. you are working with?

You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

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