fyre Posted December 2, 2019 Report Share Posted December 2, 2019 I purchased a nitro productivity suite a while back, and tried to redeem it but it didn't work. I decided to wait a while to see if the situation would change, but it has not. The program says: "-20: Error - Invalid license number The serial number entered does not exist." If I could be given another activation code, that would be great. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 2, 2019 Official Nitronaut Report Share Posted December 2, 2019 Hello @fyre, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I just sent you a private message with steps to perform. Thank you for choosing Nitro and I hope that helps! Link to comment Share on other sites More sharing options...
harderpack@gmail.com Posted December 2, 2019 Report Share Posted December 2, 2019 Dear Allain, I have the same problem of fyre. I switch computer and when I put my licence number system say: "-20: Error - Invalid license number The serial number entered does not exist." If I could be given another activation code, that would be great. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 4, 2019 Official Nitronaut Report Share Posted December 4, 2019 Hello @harderpack@gmail.com, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number you are having issue activating with and a screenshot of your 'About Nitro Pro' window under Help tab? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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