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Cannot activate


fyre
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I purchased a nitro productivity suite a while back, and tried to redeem it but it didn't work. I decided to wait a while to see if the situation would change, but it has not. The program says:

"-20: Error - Invalid license number

The serial number entered does not exist."

If I could be given another activation code, that would be great.

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  • Official Nitronaut
Allain Umailin

Hello @fyre,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I just sent you a private message with steps to perform.

Thank you for choosing Nitro and I hope that helps!

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harderpack@gmail.com

Dear Allain,

 

I have the same problem of fyre. I switch computer and when I put my licence number system say:

"-20: Error - Invalid license number

The serial number entered does not exist."

If I could be given another activation code, that would be great.

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  • Official Nitronaut
Allain Umailin

Hello @harderpack@gmail.com,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number you are having issue activating with and a screenshot of your 'About Nitro Pro' window under Help tab?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you.  

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