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Dan56789

Unable to activate account on new computer

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Leslie V.

Hello @Dan56789

Can you please let me know what error message you're getting? A screenshot will be very helpful.

I look forward to hearing back from you.

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Dan56789

 

 
nitro-logo-white-orange.svg

Need Help Activating Nitro Pro?*

Follow these simple steps, and restore your productivity in seconds.

If you recently switched computers, upgraded your operating system, experienced a computer crash, or noticed that Nitro Pro has reverted to Trial mode, you may have trouble re-activating your license. To begin fixing the problem, please input your Nitro Pro serial number below and click “Find License.”

Find License

If you’re a Business or Enterprise customer, please contact your Account Executive or our Support team directly.

Not looking for help with Nitro activation? Click here to go back to the main Nitro Support page.

*Licensing portal only available for versions of Nitro Pro 12 and older. If you are on a newer version of Nitro Pro and have VIP, please submit a Support Ticket. Otherwise, please leave a post in our Community Forum and one of our Support representatives will contact you.

Once you click “Deactivate”, you can activate your license immediately by entering the below serial number into Nitro Pro.

Serial Number  
Version 8
Status active
Number of Activations 0
Number of Activations Allowed 2
Deactivate
Select Computer ID
   
 
 
Edited by Leslie V.
Confidential information edited

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Leslie V.

Hello @Dan56789

Unfortunately, we no longer support Nitro Pro 8. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/pro/try

Alternatively, if you prefer to keep using Nitro Pro 8, you can get the correct installers from here: https://kb.gonitro.com/knowledgebase#/search/installer/000004464

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

Hope that helps!

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