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Kimberley Simms
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Kimberley Simms

Good day, 

I tried deactivating my account in order to re-activate on the new computer and I am not able. Can someone help me please. I cannot get anyone on the phone and doing it myself is not working.

Thank you

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Allain Umailin

Hello @Kimberley Simms,

Thank you for reaching out to us through our Community Forums!

How are you activating your Nitro Pro 12? Did you install the program on your machine and did you go to Help tab > About Nitro Pro and clicked Activate button?

If you are receiving any error message, please provide a screenshot by referring to this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you. 

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Kimberley Simms

Allain. I already had the access on another computer. Its not allowing me to place it on the new computer. When I deactivate I cannot reactivate etc. 

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Allain Umailin

Hello @Kimberley Simms,

Thank you for your response.

Could you please provide a screenshot of any error message when you attempted to activate on your new machine?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Kimberley Simms,

Thank you for your private message.

Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 12 using these offline link/s:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number

Thank you for choosing Nitro and I hope this helps!

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Kimberley Simms

Thank you. 

I did that and its downloaded. However, now I am not able to print the documents. They come in blurred, do I transfer PDF to Nitro?  I was able to do it on my old computer and I did not have to do anything additional :( 

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Allain Umailin

Hello @Kimberley Simms,

Thank you for your response.

Could you please confirm PDF files opened in Nitro Pro 12 shows blurry?

If yes, kindly run Nitro Pro with higher DPI mode by referring to these steps:

1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro\12) then select Properties
2. Nitro Pro Properties window will open, click on Compatibility tab
3. Under Settings, click on Change high DPI settings.
4. Another Nitro Pro Properties window will open.
5. Enable 'Override high DPI scaling behavior'
6. OK > OK to save the setting and test Nitro Pro again.

Thank you for choosing Nitro and I hope this helps!

Edited by AllainU
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