Jump to content

My serial number is not recognized


PH Owen Jr
 Share

Recommended Posts

I would like to upgrade my Nitro Pro 12.  When I purchased Nitro Pro I also purchased Nitro VIP Access.  When I put in my serial number to check my eligibility for an upgrade, I get the following message:  "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue."  What do I do?

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @PH Owen Jr,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I just sent you a private message to address your concern.

Cheers!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.