Upgrade to 13/Combing Users

[Travis B 0]

Hello,

I have two serial numbers that were purchased in the last year along with the free updates for 1 year package. When I go to check the eligibility of those users, the website is trying to charge me $79.99. Shouldn't this update be free?

Also, we own about 4-7 licenses. I have tried multiple times to contact your sales department with no luck. I would like to learn about volume licensing options

[AllainU 0]

Hello @Travis B,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial numbers you are having issue getting free updates?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.