Cannot Activate After Switching to New Computer

[Gavin Ingram 0]

I have already gone through activation macro and deactivated the old computer. When I try and reactive the new computer, it keeps saying error.

 

[AllainU 0]

Hello @Gavin Ingram,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

[Charlie3 1]

Can you please reactivate my Nitro license---why is it so difficult to contact your company--horrible expierence

[AllainU 0]

Hello @Charlie3,

Thank you for reaching out to us through our Community Forums!

Please be aware that as much as we would like to provide phone support, our ticketing system is the fastest way we can communicate with our customers if you have Nitro VIP Access (formerly Software Assurance). Otherwise, we recommend utilizing our Knowledge Base site http://kb.gonitro.com/knowledgebase and to post your inquiry to our Community Forums https://community.gonitro.com/ (a page where other customers and Nitro Support team can collaborate and share solutions).

To further assist you, could you please provide the serial number of the Nitro Pro you are having issue with?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.