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Andy (Hall's)

extra folders being created

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Andy (Hall's)

When I save a document to my desktop, (2) new folders get created.  One is called "GPUCache".  The other is called "blob_storage".  How do I stop this from happening?

Edited by Andy (Hall's)
typo

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AllainU

Hello @Andy (Hall's),

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, what Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with?

You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

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AllainU

Hello @Andy (Hall's),

Thank you for this information.

This behavior was reported by a few Nitro Pro 12 users so this is the first time we have receive such report the affects the last version.

To further assist you, let us try some troubleshooting by referring to these steps:
1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_1360108/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13 using below offline installers:

x32 http://install.nitropdf.com/professional_1360108/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_1360108/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.
 
Thank you very much in advance and I am looking forward to hearing back from you.

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Andy (Hall's)

Hi:  This fix worked for about a week.  Now it's back to creating those 2 directories again.

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AllainU

Hello @Andy (Hall's),

My apologies for this inconvenience this has caused you.

To further assist you, could you please answer the following questions?:

-Is Nitro Pro 13 installed on a physical machine or virtual?

-What is your workflow when this happens? Are you converting PDFs using MS Outlook Nitro Addin?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Andy (Hall's)

Installed on physical machine.  The most typical use case is right clicking on an email and selecting "Create PDF from Email"

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AllainU

Hello @Andy (Hall's),

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf.

For better case handling, kindly respond to the email message that was sent to you through the support case.

Cheers!

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