Kim_L Posted December 4, 2019 Report Share Posted December 4, 2019 Hello I have activated the software twice now. After about 5 days it reverts back to trial version. This is on a different users machine, so it is taking time from 2 employees to deal with when it happens. Can I return this product for a refund? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 6, 2019 Official Nitronaut Report Share Posted December 6, 2019 Hello @Kim_L, Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience. After checking your account records, we can see you have an open support ticket with my colleague. Kindly I have notated this post in the support case for better case handling so please wait for your response. Have a nice weekend and again, our sincere apologies for this inconvenience. Link to comment Share on other sites More sharing options...
Kim_L Posted December 16, 2019 Author Report Share Posted December 16, 2019 Please close this thread. Software is now working. Thank you Link to comment Share on other sites More sharing options...
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