Application continues to revert to trial version

[Kim_L 1]

Hello I have activated the software twice now. After about 5 days it reverts back to trial version. This is on a different users machine, so it is taking time from 2 employees to deal with when it happens. Can I return this product for a refund?

[AllainU 0]

Hello @Kim_L,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

After checking your account records, we can see you have an open support ticket with my colleague.

Kindly I have notated this post in the support case for better case handling so please wait for your response.

Have a nice weekend and again, our sincere apologies for this inconvenience.

[Kim_L 1]

Please close this thread. Software is now working.

Thank you