rrb Posted December 6, 2019 Report Share Posted December 6, 2019 I activated Nitro Productivity Suite on computer 1 on 11/15/19 and then activated on computer 2 about 11/26/19. Computer 2 was infected with ransomware and had to be wiped clean and reloaded. When trying to reload the Nitro Suite on computer 2 I got the message I had to deactivate Nitro on computer 2 which I would like to do but I find no way to deactivate. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 6, 2019 Official Nitronaut Report Share Posted December 6, 2019 Hello @rrb, Thank you for contacting us! I released your key so you can reactivate. Can you please try again and let me know how that goes? Link to comment Share on other sites More sharing options...
rrb Posted December 8, 2019 Author Report Share Posted December 8, 2019 Than you for your quick reply -- everything seems to be fine now. I apologize for taking so long to let you know. Link to comment Share on other sites More sharing options...
rrb Posted January 5, 2020 Author Report Share Posted January 5, 2020 A am now getting the message on Computer 1 "Your Nitro Trial Has Expired". When I hit the "Activate Now" button and enter my serial number I get the message "You have reached the maximum number of installations allowed for this license...." Computer 2 is working fine. I have Nitro Pro installed on only these 2 computers. Thanks in advance Richard Bergeron Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 6, 2020 Official Nitronaut Report Share Posted January 6, 2020 Hello @rrb Please update your copy to 13.8 first: https://www.gonitro.com/nps/product-details/downloads and then try reactivating. I released your key so you can do that. Please let me know how that goes! Link to comment Share on other sites More sharing options...
rrb Posted January 7, 2020 Author Report Share Posted January 7, 2020 I have updated to 13.8 and I was able to activate. Thanks Link to comment Share on other sites More sharing options...
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