trouble activating license on computer that was wiped due to virus

[rrb 0]

I activated Nitro Productivity Suite on computer 1 on 11/15/19 and then activated on computer 2 about 11/26/19.  Computer 2 was infected with ransomware and had to be wiped clean and reloaded.  When trying to reload the Nitro Suite on computer 2 I got the message I had to deactivate Nitro on computer 2 which I would like to do but I find no way to deactivate.

[Leslie V. 0]

Hello @rrb,

Thank you for contacting us!

I released your key so you can reactivate. Can you please try again and let me know how that goes?
 

[rrb 0]

Than you for your quick reply -- everything seems to be fine now.  I apologize for taking so long to let you know.

 

 

[rrb 0]

A am now getting the message on Computer 1 "Your Nitro Trial Has Expired".  When I hit the "Activate Now" button and enter my serial number I get the message  "You have reached the maximum number of installations allowed for this license...."

Computer 2 is working fine.

I have Nitro Pro installed on only these 2 computers.

Thanks in advance

Richard Bergeron

 

[Leslie V. 0]

Hello @rrb

Please update your copy to 13.8 first: https://www.gonitro.com/nps/product-details/downloads
and then try reactivating. I released your key so you can do that.

Please let me know how that goes!

[rrb 0]

I have updated to 13.8 and I was able to activate.  Thanks