CDA 0 Report post Posted December 6, 2019 I recently got a new computer. I have downloaded Nitro Pro 10 and have deactivated my old one (I now have 2 available licenses) but when I type in the serial number, it says it does not exist. Please help. Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 6, 2019 Hello @CDA, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
tabsgoodclaim 0 Report post Posted December 9, 2019 On 12/6/2019 at 3:11 PM, CDA said: I recently got a new computer. I have downloaded Nitro Pro 10 and have deactivated my old one (I now have 2 available licenses) but when I type in the serial number, it says it does not exist. Please help. I am having the same problem except with Nitro 11. I can't even find a way to download Nitro 11. I have my serial number and after deactivating it, it says I have 2 available licenses. there does not seem to be much help out there. Please someone help. Share this post Link to post Share on other sites
tabsgoodclaim 0 Report post Posted December 9, 2019 On 12/6/2019 at 5:33 PM, AllainU said: Hello @CDA, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. I am trying to take a screenshot of my error message by pressing alt and prtscn as instructed from the link you suggested and nothing is happening. Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 9, 2019 Hello @tabsgoodclaim, Thank you for reaching out to us through our Community Forums! Please note you may download Nitro Pro 11 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
