rafael_carbonell Posted December 8, 2019 Report Share Posted December 8, 2019 Hi verybody I downloaded the 13 Nitro Pro version and installed but when asked for the serial number I introduce the old one but don't works. What can I do ? Rafael Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 9, 2019 Official Nitronaut Report Share Posted December 9, 2019 Hello @rafael_carbonell Thanks for your message - I'm happy to assist you. Your serial number is for Nitro Pro 12, please uninstall what you have and get the correct version 12 installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. If you wish to upgrade to version 13 instead, please proceed to the following web page, https://www.gonitro.com/pro/upgrade Enter your serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files. I hope that helps! Link to comment Share on other sites More sharing options...
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