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kinmohr

cant deactivate licences to install on new laptop

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kinmohr

I cant deactivate licences and reinstall nitro pro 11 on new laptop

Screen states 0 activations of 2 but won't allow me to activate my licence on new laptop

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AllainU

Hello @kinmohr,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your Nitro Pro 11 license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

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Darthos

Same problem here. Can't deactivate my licence and reinstall nitro pro on new laptop. Thank you for help!

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AllainU

Hello @Darthos,

Thank you for reaching out to us through our Community Forums!

Since your account is showing multiple Nitro Pro products, could you please provide the serial number of your Nitro Pro you are having issue with?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thanks and I am looking forward to hearing back from you. 

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AllainU

Hello @Darthos,

Thank you for your private message.

Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 11. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 11 using these offline link/s:

x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi 
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps!

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TJM

Installed Nitro pro on a new computer.  It won't let me deactivate license to install on this new computer.  Please help

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