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Nitro 13 crashing when printing to Utax 5505ci


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I'm having trouble printing PDF's from Nitro 13 to our Utax 5505ci printer (a windows error message comes up each time). 

I have spoken to our IT support who have said, after looking on another post on this forum,  it may be an issue with our version of Nitro and that we should downgrade to Nitro 12.4. I now need a new serial number to activate the 12.4 version of Nitro, is there any way of doing this?

Any help is greatly appreciated!!


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  • Official Nitronaut
Allain Umailin

Hello @IndiaD,

Thank you for reaching out to us through our Community Forums!

I am pleased to inform you that we have release Nitro Pro few weeks ago which addresses this printing issue.

Before I can provide the direct installer for this build, could you please provide the serial number of your Nitro Pro 13?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @IndiaD,

Thank you for your patience.

To further assist you, I am pleased to inform you we have released Nitro Pro that has contains the fix for this printing issue.

To install this new version, you may use below direct installers:

x32 http://install.nitropdf.com/professional_1382140/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_1382140/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the serial number.

Thank you for choosing Nitro and I hope this helps!

Edited by AllainU
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