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Unable to connect


Rohbe
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Just purchased this product.  Edited a PDF with minor changes.  File size went from 8 Meg to 33 Meg so can't email.  Tried uploading to cloud using this product and constantly get message "Unable to connect to Internet.  Please check connection and try again" yet Internet connection is fine

Thank you

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  • 4 weeks later...
  • Official Nitronaut
Smita S- Nitro Cloud PM

Hi @Rohbe

Thanks for reaching out to us via our Community Forum. 

Nitro Cloud currently has a maximum file size limit of 10MB. As your  PDF file went up to 33MB after the edits, the upload must have failed due to the size limit. 

Nitro Pro provides the option to compress large files using the 'Optimize' feature. Detailed steps on how to optimize this feature can be found in this Nitro Pro User Guide article

Hope this helps!

 

 

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