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license key already used activation error


kevin_crafton@mytexpolymer
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kevin_crafton@mytexpolymer

I am doing Win10 upgrades and on 2 computers that I re-installed Nitro Pro ver 11 when I activate with the installation ID and license number I get the error "license key already used".    I de-activated both of these installs prior to the upgrade.  How do I correct this?

Kevin 

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  • Official Nitronaut
Allain Umailin

Hello @kevin_crafton@mytexpolymer,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

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kevin_crafton@mytexpolymer

Oops - spoke too soon.   I just re-imaged another one and I am getting the same error.   On this one I did not do the de-activate so I am sure the is why I am getting the error.   Could you clear that one for me too please?

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  • Official Nitronaut
Allain Umailin

Hello @kevin_crafton@mytexpolymer,

Thank you for your response and patience.

To further assist you, another adjustment has been made on your Nitro Pro 11 license so please try activating again on your end.

Thank you for choosing Nitro and I hope this helps!

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  • 1 year later...
  • Official Nitronaut
Allain Umailin

Hello @Ramon Ramirez,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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