kevin_crafton@mytexpolymer Posted December 11, 2019 Report Share Posted December 11, 2019 I am doing Win10 upgrades and on 2 computers that I re-installed Nitro Pro ver 11 when I activate with the installation ID and license number I get the error "license key already used". I de-activated both of these installs prior to the upgrade. How do I correct this? Kevin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 11, 2019 Official Nitronaut Report Share Posted December 11, 2019 Hello @kevin_crafton@mytexpolymer, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
kevin_crafton@mytexpolymer Posted December 12, 2019 Author Report Share Posted December 12, 2019 Allain, This worked like a champ on both of the computers. Thanks for the assistance! Link to comment Share on other sites More sharing options...
kevin_crafton@mytexpolymer Posted December 13, 2019 Author Report Share Posted December 13, 2019 Oops - spoke too soon. I just re-imaged another one and I am getting the same error. On this one I did not do the de-activate so I am sure the is why I am getting the error. Could you clear that one for me too please? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 13, 2019 Official Nitronaut Report Share Posted December 13, 2019 Hello @kevin_crafton@mytexpolymer, Thank you for your response and patience. To further assist you, another adjustment has been made on your Nitro Pro 11 license so please try activating again on your end. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
kevin_crafton@mytexpolymer Posted December 13, 2019 Author Report Share Posted December 13, 2019 All good. Thank you Allain! Link to comment Share on other sites More sharing options...
Ramon Ramirez Posted January 27, 2021 Report Share Posted January 27, 2021 (edited) I have the same issue, please help me. Edited January 27, 2021 by Ramon Ramirez Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 28, 2021 Official Nitronaut Report Share Posted January 28, 2021 Hello @Ramon Ramirez, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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