Jump to content
Sign in to follow this  
kevin_crafton@mytexpolymer

license key already used activation error

Recommended Posts

kevin_crafton@mytexpolymer

I am doing Win10 upgrades and on 2 computers that I re-installed Nitro Pro ver 11 when I activate with the installation ID and license number I get the error "license key already used".    I de-activated both of these installs prior to the upgrade.  How do I correct this?

Kevin 

Share this post


Link to post
Share on other sites
AllainU

Hello @kevin_crafton@mytexpolymer,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

Share this post


Link to post
Share on other sites
kevin_crafton@mytexpolymer

Allain,

This worked like a champ on both of the computers.   Thanks for the assistance!

Share this post


Link to post
Share on other sites
kevin_crafton@mytexpolymer

Oops - spoke too soon.   I just re-imaged another one and I am getting the same error.   On this one I did not do the de-activate so I am sure the is why I am getting the error.   Could you clear that one for me too please?

Share this post


Link to post
Share on other sites
AllainU

Hello @kevin_crafton@mytexpolymer,

Thank you for your response and patience.

To further assist you, another adjustment has been made on your Nitro Pro 11 license so please try activating again on your end.

Thank you for choosing Nitro and I hope this helps!

Share this post


Link to post
Share on other sites
kevin_crafton@mytexpolymer

All good.   Thank you Allain!

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.